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SRB SIS Knowledge Base

Submitting Service Tickets

Submit a Ticket Form

If you haven't found what you need by searching our knowledge base, credentialed users can Click Submit a Ticket in the upper-right corner of any page in our knowledge base.

Screen Shot: Submit a Ticket

This opens a service ticket with our SIS help desk.

You will notice that once you enter information in the Summary of Problem field, the right side of the submission form will display articles that you may not have found previously. This supports self-help, which may eliminate the need to open a service ticket.  Click on any of the links to view the articles.

Screen Shot: Service Ticket

The more details you put in the initial ticket, the more you're helping us help you.

Organization - School Update

The same form can be used to request an update to the Trillium Organizations validation table.  Use the options indicated in the screenshot below and complete the Description of Problem field according to the changes needed.

Screen Shot of Organization_School Update

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