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SRB SIS Knowledge Base

Parents need two logins to see different children?

Question

How do I control the fact some parents need two logins in to see two different children? 

Answer

Parents should not need more than one login. The Parents' account is based on:

  • Whether siblings are linked (make sure they are);
  • Whether Contact information on each sibling is identical (make it so); you cannot have James Jones as the parent for one sibling and Jimmy Jones as the parent for the other;
  • A Contact must be Mail to  in the Student's record in order for that Contact to see that particular child. 

Note: In Logic Admin, on the bottom of the TeacherLogic tab, you establish the minimum Priority number a Contact must be in order to see students in HomeLogic. If you set that "bar" at 2, a Contact with a Priority of 3 will not be able to use HomeLogic.